Swedish freelancers prefer an initial engagement with the service which would include an onboarding guide. It was deemed important to keep the signup process simple and explaining user levels also during onboarding. Before signing up, users should be able to explore the platform through videos or interactive elements.
Upon onboarding, welcome emails should be sent and a complete user profile should be available for the user. Users should uunderstand the platform’s basic functionality without requiring the use of external sources like YouTube or blogs.
Participants are agreeing to strongly agreeing they would stay on the platform if initial engagement with service align with their needs.
USER RETENTION
4.08
Agree/Strongly Agree
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