Swedish freelancers prefer simple and intuitive methods for providing feedback on platform improvements, ideally directly within the relevant section of the platform. They favour using stars, emojis, or simple text for this.

Freelancers also expressed a desire to actually know how their feedback is being handled and suggested allowing users to see and vote on top features. Alternatives for submitting feedback include using chat or email, rather than relying on phone calls or lengthy forms. Intrusive pop-ups and extensive forms should be avoided.